This Internet Services Agreement (this 'Agreement') is between LIGHTWAY WEB SERVICES, INC., and the person (individual or legal person) who agrees to LIGHTWAY WEB SERVICES, INC.'s service order and set up form (the 'Order') incorporating this Agreement by reference ('Customer'). This Agreement governs Customer's use of LIGHTWAY WEB SERVICES, INC.'s Internet services.
1. Services
Subject to the terms of this Agreement, and contingent on Customer's satisfaction
of LIGHTWAY WEB SERVICES, INC.'s credit approval requirements, LIGHTWAY WEB
SERVICES, INC. agrees to provide the Internet services described in the Order
for the fees
stated in the Order.
2. Term
The initial service term of the Agreement shall begin on the date that LIGHTWAY
WEB SERVICES, INC. generates an e-mail message to Customer announcing the
activation of the Customer's account (the 'Service Commencement Date')
and shall continue
for the number of full calendar months stated in the Order (the 'Initial
Term'). Upon expiration of the Initial Term, this Agreement shall perpetually
renew for
additional terms, containing the same number of full calendar months as
the Initial Term (a 'Renewal Term') unless LIGHTWAY WEB SERVICES, INC. or
Customer
provides
the other with cancellation notice of non-renewal prior to the expiration
of the Initial Term or then-current Renewal Term, as applicable. The Initial
Term
and any Renewal Term may be referred to collectively in this Agreement
as the 'Term.'
3. Payments
(a.) Fees
Fees are payable in advance on the first day of each billing cycle. Customer's
billing cycle shall be a calendar month or twelve calendar months as
indicated on the Order. The first service fee shall include the fee for the
first
full billing cycle, and, depending on service(s) ordered, a setup fee.
LIGHTWAY
WEB SERVICES, INC. may require payment in full of the first fee before
beginning service. If the Order provides for credit/debit card billing,
Customer authorizes
LIGHTWAY WEB SERVICES, INC. to bill subsequent fees to the credit/debit
card on or after the first day of each billing cycle during the Term
of this Agreement;
otherwise LIGHTWAY WEB SERVICES, INC. will invoice Customer via electronic
mail
to the Primary Customer Contact listed on the Order. Invoiced fees may
be issued on or before the 1st day of each billing cycle, and the fees
shall
be due on
the 10th day following invoice date, but in no event earlier than the
first day of each billing cycle.
Payments must be made in United States dollars, by credit card. Payment
of any invoice by credit card authorizes LIGHTWAY WEB SERVICES, INC.
to retain
said
credit card on Customer's account for automatic payment of any due services,
until Customer requests such credit card information be removed, at which
point Customer will be expected to pay by check. Customer is responsible
for providing
LIGHTWAY WEB SERVICES, INC. with changes to billing information (such
as credit card expiration, change in email address, etc.) LIGHTWAY WEB
SERVICES,
INC. may
charge interest on overdue amounts at the lesser of 1.5% per month or
the maximum non-usurious rate under applicable law. LIGHTWAY WEB SERVICES,
INC. may suspend
the service without notice if payment for the service is overdue. Fees
not disputed within sixty (60) days of due date are conclusively deemed
accurate.
Customer
agrees to pay LIGHTWAY WEB SERVICES, INC.'s reasonable reinstatement
fee
following a suspension of service for non-payment, and to pay LIGHTWAY
WEB SERVICES, INC.'s
reasonable costs of collection of overdue amounts, including collection
agency fees, attorney fees and court costs.
(b.) Fee Increases
LIGHTWAY WEB SERVICES, INC. may increase its fees for services effective
the first day of a Renewal Term by giving notice to Customer at http://www.lightwayweb.net/announcements.php of the new fees at least thirty (30) days prior to the beginning of the
Renewal Term, and if Customer does not give a notice of non-renewal as
provided in
Section
2 above, the Customer shall be deemed to have accepted the new fee for
that Renewal Term and any subsequent Renewal Terms (unless the fees are
increased
in the same
manner for a subsequent Renewal Term).
(c.) Taxes
At LIGHTWAY WEB SERVICES, INC.'s request Customer shall remit to LIGHTWAY
WEB SERVICES, INC. all sales, VAT or similar tax imposed on the provision
of the
services (but not in the nature of an income tax on LIGHTWAY WEB SERVICES,
INC.), regardless of whether LIGHTWAY WEB SERVICES, INC. fails to collect
the tax at
the time the related services are provided. Customer will pay and indemnify
and hold LIGHTWAY WEB SERVICES, INC. harmless from any and all taxes
associated with
or arising from Customer's use of the Services, including any penalties
and interest and any costs associated with the collection or with holding
thereof.
(d.) Early Termination
Customer acknowledges that the amount of the fee for the service is based
on Customer's agreement to pay the fee for the entire Initial Term, or
Renewal Term,
as applicable. In the event LIGHTWAY WEB SERVICES, INC. terminates the
Agreement for Customer's breach of the Agreement in accordance with Section
9 (Termination),
or Customer terminates the service other than in accordance with Section
9 (Termination) for LIGHTWAY WEB SERVICES, INC.'s breach, the unpaid
fees for each billing cycle
remaining in the Initial Term or then-current Renewal Term, as applicable,
are due on the business day following termination of the Agreement.
(e.) Refund
Customer acknowledges that all fees are non-refundable, and that any
attempts to circumvent this policy, whether through credit card chargeback,
threat
of chargeback or other means, will result in immediate termination of
all services,
and re-assignment of all customer's domain names, if any, to LIGHTWAY
WEB SERVICES, INC. Each chargeback will incur an additional $25.00 chargeback
fee.
4. Special Requirements
(a.) Website hosting customers must use our dns servers
For any service involving a hosted domain name, LIGHTWAY WEB SERVICES,
INC. requires customer to use our dns servers in order for LIGHTWAY
WEB SERVICES,
INC. to ensure
that all dns records will be maintained properly by our control panel
system. The use of external dns services to manage dns records for
domains we host
is not permitted.
(b.) Website hosting customers must not use external hosting
Customer may not use our web hosting services for domain email while
having the website (@ and www dns records) pointed to an external provider.
5. Law/AUP
Customer agrees to use the service in compliance with applicable law
and LIGHTWAY WEB SERVICES, INC.'s Acceptable Use Policy posted at
http://www.lightwayweb.net/aup.php (the 'AUP'), which is hereby incorporated
by reference in this Agreement.
Customer
agrees that LIGHTWAY WEB SERVICES, INC. may, in its reasonable commercial
judgment consistent with industry standards, amend the AUP from time
to
time to further
detail or describe reasonable restrictions and conditions on Customer's
use of the Services. Amendments to the AUP are effective on the earlier
of LIGHTWAY
WEB SERVICES, INC.'s notice to Customer that an amendment has been
made, or the
first day of any Renewal Term that begins subsequent to the amendment.
Customer agrees to cooperate with LIGHTWAY WEB SERVICES, INC.'s reasonable
investigation
of any suspected violation of the AUP. In the event of a dispute
between LIGHTWAY WEB SERVICES, INC. and Customer regarding the interpretation
of the AUP, LIGHTWAY
WEB SERVICES, INC.'s commercially reasonable interpretation of the
AUP shall govern.
6. Customer Information
Customer represents and warrants to LIGHTWAY WEB SERVICES, INC. that
the information he, she or it has provided and will provide to
LIGHTWAY WEB
SERVICES, INC. for
purposes of establishing and maintaining the service is accurate.
If Customer is an individual, Customer represents and warrants
to LIGHTWAY
WEB SERVICES,
INC. that he or she is at least 18 years of age. LIGHTWAY WEB SERVICES,
INC. may rely on the instructions of the person listed as the Primary
Customer Contact on the Order with regard to Customer's account
until Customer has
provided a
written notice changing the Primary Customer Contract.
7. Indemnification
Customer agrees to indemnify and hold harmless LIGHTWAY WEB SERVICES,
INC., LIGHTWAY WEB SERVICES, INC.'s affiliates, and each of their
respective officers, directors,
agents, and employees from and against any and all claims, demands,
liabilities, obligations, losses, damages, penalties, fines,
punitive damages, amounts
in interest, expenses and disbursements of any kind and nature
whatsoever (including
reasonable attorneys fees) brought by a third party under any
theory of
legal liability arising out of or related to the actual or alleged
use of Customer's
services in violation of applicable law or the AUP by Customer
or any person using Customer's log on information, regardless
of whether
such
person
has been authorized to use the services by Customer.
8. Disclaimer of Warranties
LIGHTWAY WEB SERVICES, INC. DOES NOT WARRANT OR REPRESENT THAT
THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY
SECURE. TO THE EXTENT
PERMITTED BY
APPLICABLE LAW LIGHTWAY WEB SERVICES, INC. DISCLAIMS ANY AND
ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS
FOR A
PARTICULAR PURPOSE,
AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE
LAW, ALL SERVICES ARE PROVIDED ON AN 'AS IS' BASIS.
9. Limitation of Damages
NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS,
OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE
LOSS OR
DAMAGE
OF ANY KIND,
OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF
REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF
THE PARTY HAS BEEN ADVISED
OR SHOULD BE AWARE OF THE POSSIBILIY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY,
THE MAXIMUM AGGREGATE LIABILITY OF LIGHTWAY WEB SERVICES,
INC. AND ANY
OF ITS EMPLOYEES,
AGENTS OR
AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF
CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL
BE A PAYMENT
OF MONEY NOT TO
EXCEED THE AMOUNT
PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE.
10. Suspension/Termination
(a.) Suspension of Services
Customer agrees that LIGHTWAY WEB SERVICES, INC. may suspend
services to Customer without notice and without liability
if: (i) LIGHTWAY
WEB SERVICES,
INC. reasonably
believes that the services are being used in violation
of the AUP; (ii) Customer fails to cooperate with any reasonable
investigation
of any
suspected violation
of the AUP; (iii) LIGHTWAY WEB SERVICES, INC. reasonably
believes that the suspension of service is necessary to
protect its
network or its
other customers,
or (iv)
as requested by a law enforcement or regulatory agency.
Customer shall pay LIGHTWAY WEB SERVICES, INC.'s reasonable reinstatement
fee if service
is
reinstituted
following a suspension of service under this subsection.
(b.) Termination
The Agreement may be terminated by Customer prior to the
expiration of the Initial Term or any Renewal Term without
further notice
and without
liability
if LIGHTWAY
WEB SERVICES, INC. fails in a material way to provide the
service in accordance with the terms of the Agreement and
does not
cure the failure
within ten
(10) days of Customer's written notice describing the failure
in reasonable detail.
After the ten (10) days LIGHTWAY WEB SERVICES, INC. will
not be responsible for any data in whole, or part. The
Agreement may be
terminated by
LIGHTWAY WEB SERVICES,
INC. prior to the expiration of the Initial Term or any
Renewal Term without further notice and without liability
as follows:
(i) upon
ten (10) days
notice if Customer is overdue on the payment of any amount
due under the Agreement;
(ii) Customer materially violates any other provision of
the
Agreement, including the AUP, and fails to cure the violation
within one (1)
days of a written
notice from LIGHTWAY WEB SERVICES, INC. describing the
violation in reasonable detail;
(iii) upon one (1) days notice if Customer's Service is
used in violation of a material term of the AUP more than
once,
or (iv)
upon one (1)
days notice if
Customer violates Section 5 (Customer Information) of this
Agreement. Either party may terminate this agreement upon
ten (10) days
advance notice if
the other party admits insolvency, makes an assignment
for the benefit of its
creditors,
files for bankruptcy or similar protection, is unable to
pay debts as they become due, has a trustee or receiver
appointed over all
or a substantial
portion of
its assets, or enters into an agreement for the extension
or
readjustment of all or substantially all of its obligations.
11. Requests for Customer Information
Customer agrees that LIGHTWAY WEB SERVICES, INC. may, without
notice to Customer, (i) report to the appropriate authorities
any conduct
by Customer
or any
of Customer's customers or end users that LIGHTWAY WEB
SERVICES, INC. believes violates applicable
law, and (ii) provide any information that it has about
Customer or any of its customers or end users in response
to a formal
or informal request
from
a law
enforcement or regulatory agency or in response to a
formal request in a civil action that on its face meets the requirements
for
such a request.
12. Back Up Copy
Customer agrees to maintain a current copy of all content
hosted by LIGHTWAY WEB SERVICES, INC. notwithstanding
any agreement
by LIGHTWAY WEB SERVICES,
INC. to provide backup services. LIGHTWAY WEB SERVICES,
INC. will not
be responsible
for any loss of data in whole, or part.
13. Changes to LIGHTWAY WEB SERVICES, INC.'s Network
Upgrades and other changes in LIGHTWAY WEB SERVICES,
INC.'s network, including, but not limited to changes
in its software,
hardware,
and service providers,
may affect the display or operation of Customer's
hosted content and/or applications. LIGHTWAY WEB SERVICES,
INC. reserves the
right to change
its network in its
commercially reasonable discretion, and LIGHTWAY
WEB SERVICES, INC. shall not be liable for
any resulting harm to Customer.
14. Notices
Notices to LIGHTWAY WEB SERVICES, INC. under the
Agreement shall be given via electronic mail by
use of the Contact
Page. Notices
to Customer
shall
be given
via electronic mail to the individual listed as
the Primary Customer Contact on the Order. Notices are
deemed received
on the day
transmitted, or if
that day is not a business day, on the first business
day following the day delivered.
Customer may change his, her or its notice address
by a notice given in accordance with this Section.
15. Force Majeure
LIGHTWAY WEB SERVICES, INC. shall not be in default
of any obligation under the Agreement if the
failure to
perform the obligation
is due to any event
beyond
LIGHTWAY WEB SERVICES, INC.'s control, including,
without limitation, significant failure of a
portion of the
power grid, significant
failure of the Internet,
natural disaster, war, riot, insurrection, epidemic,
strikes or other organized labor action, terrorist
activity, or
other
events
of a
magnitude or type
for which precautions are not generally taken
in the industry.
16. Governing Law/Disputes
The Agreement shall be governed by the laws of
the State of Tennessee, exclusive of its choice
of law
principles,
and the
laws of the
United States of America,
as applicable. The Agreement shall not be governed
by the United Nations Convention on the International
Sale
of
Goods. EXCLUSIVE
VENUE FOR
ALL DISPUTES ARISING
OUT OF OR RELATING TO THE AGREEMENT SHALL BE
THE STATE AND FEDERAL COURTS IN WILLIAMSON
COUNTY, TENNESSEE, AND EACH
PARTY AGREES
NOT TO DISPUTE
SUCH PERSONAL
JURISDICTION AND WAIVES ALL OBJECTIONS THERETO.
17. Miscellaneous
Each party acknowledges and agrees that the
other party retains exclusive ownership and
rights
in its trademarks,
service
marks, trade secrets,
inventions, copyrights,
and other intellectual property. Neither
party may use the other party's name or trade mark
without the other
party's
prior written
consent.
The parties intend
for their relationship to be that of independent
contractors and not a partnership, joint
venture, or employer/employee.
Neither party will
represent
itself
to be agent of the other. Each party acknowledges
that it has no
power or authority
to bind the other on any agreement and that
it will
not represent to any person that it has such
power or authority.
This Agreement
may
be amended
only by a
formal written agreement signed by both parties.
The terms on Customer's purchase order or
other business forms are
not binding
on LIGHTWAY
WEB SERVICES, INC.
unless they are expressly incorporated into
a formal written agreement signed by both
parties. A party's
failure or
delay in enforcing
any provision of
the Agreement will not be deemed a waiver
of that party's
rights with respect to
that provision or any other provision of
the Agreement. A party's waiver of any of its right
under the
Agreement is
not a waiver
of any of its
other rights with
respect to a prior, contemporaneous or future
occurrence, whether similar in nature or
not. The captions
in the Agreement are
not part of the
Agreement, but
are for the convenience of the parties. The
following
provisions will survive expiration or termination
of the Agreement:
Fees, indemnity obligations, provisions limiting
liability and disclaiming
warranties,
provisions
regarding
ownership
of intellectual property, these miscellaneous
provisions, and other provisions that by
their nature are intended
to survive
termination
of the Agreement.
There are no third party beneficiaries to
the Agreement. Neither insurers
nor the customers
of resellers are third party beneficiaries
to the Agreement. Customer may not transfer
the
Agreement
without LIGHTWAY
WEB SERVICES, INC.'s
prior
written consent.
LIGHTWAY WEB SERVICES, INC.'s approval for
assignment is contingent on the assignee
meeting LIGHTWAY
WEB SERVICES, INC.'s credit
approval criteria.
LIGHTWAY WEB
SERVICES, INC. may assign the Agreement in
whole or in part.
This Agreement together with the Order and
AUP constitutes the complete and exclusive
agreement
between the
parties regarding its subject
matter and
supersedes and
replace any prior understanding or communication,
written or oral.
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